One AI agent, everywhere your customers are
Website widget, WhatsApp, Messenger, Instagram, Slack, email and API — deploy the same trained agent across every channel in clicks.
Your customers don’t live in one place. NovaBOT deploys a single trained agent across the web and messaging apps, so the experience — and the knowledge — is consistent everywhere.
WhatsApp support even understands voice notes, transcribing them and replying in text — perfect for the way modern customers actually message businesses.
What you get with Omnichannel
Website widget
A fast, on-brand widget for any site.
Automate the channel your customers already use — voice notes included.
Slack
Answer employees and customers right inside Slack.
Instagram & Messenger
Meta channels via self-serve onboarding.
Auto-answer inbound support email.
API
Build the agent into your own product.
Set up in a few simple steps
- 1
Train once
Build your agent on your knowledge base.
- 2
Connect channels
Link WhatsApp, Slack, Messenger and more in a click.
- 3
Manage centrally
Every conversation in one inbox, whatever the channel.
Explore Omnichannel
Dedicated guides for every part of this feature.
Frequently asked questions
Which channels does NovaBOT support?
Website widget, WhatsApp, Facebook Messenger, Instagram, Slack, email and a developer API — all powered by the same trained agent.
Does WhatsApp support voice notes?
Yes. Inbound WhatsApp voice notes are transcribed and answered in text automatically.
Is it really the same agent on every channel?
Yes. You train one agent; it serves consistent, cited answers across every connected channel.
Where this shines
Answer product questions, track orders, recover carts and capture sales — on your store, WhatsApp and Instagram, around the clock.
Answer guest questions, take booking requests and upsell experiences — in the guest’s language, on web and WhatsApp.
Answer listing questions, qualify buyers and renters, and book viewings automatically, so every inquiry becomes an opportunity.
Trained on your help center, it answers with cited accuracy 24/7 and hands off to your team for the cases that need a human.
It recommends products, answers pre-purchase questions, tracks orders and guides checkout — turning browsers into buyers.
Add omnichannel to your AI agent
Start free and go live in minutes — no code required.