Answer patient questions and free up your front desk
Handle appointment requests, insurance and prep questions, and clinic info — with strict guardrails and instant human handoff for anything sensitive.
Clinic front desks are overwhelmed with repetitive calls. NovaBOT answers the common questions — hours, location, insurance, appointment prep — and routes anything clinical or sensitive to your team.
Guardrails keep it strictly within your approved content, so it never improvises on medical matters.
What healthcare & clinics teams struggle with
Front-desk overload
Staff spend hours on routine questions instead of patient care.
Appointment friction
Booking and rescheduling by phone is slow and error-prone.
Sensitive by nature
Some questions must reach a human, safely and quickly.
How NovaBOT helps
Patient FAQs
Hours, location, insurance, prep and policy questions.
Appointment requests
Capture and route appointment and rescheduling requests.
Guardrails
Restricted topics and mandatory grounding keep it safe.
Human handoff
Sensitive or clinical questions go straight to staff.
Frequently asked questions
Is it safe for healthcare use?
NovaBOT answers only from your approved content, supports restricted-topic guardrails, and escalates sensitive or clinical questions to your staff. It is not a substitute for medical advice.
Can it handle appointment requests?
Yes. It can capture appointment and rescheduling requests and route them to your team or booking system.
Features & agents for this industry
NovaBOT resolves the routine and escalates the rest — handing your team the full context so customers never repeat themselves.
Train a custom AI agent on your content in minutes and embed it anywhere. It answers in your brand voice, cites its sources, and hands off to a human when it should.
Let your agent look up an order, book a meeting, collect a lead, take a payment or call your API — with confirmation before anything irreversible.
Trained on your help center, it answers with cited accuracy 24/7 and hands off to your team for the cases that need a human.
It answers questions and books appointments, viewings and meetings directly in the chat, synced to your real availability.
Put an AI agent to work in healthcare & clinics
Start free and go live in minutes.