Chatbots that don’t just talk — they get things done
Let your agent look up an order, book a meeting, collect a lead, take a payment or call your API — with confirmation before anything irreversible.
Answers are table stakes. NovaBOT agents take real actions inside the conversation: check order status in Shopify, create a Stripe payment link, book a slot on your calendar, or hit your own API.
Every action runs through guardrails — arguments are validated, irreversible steps are confirmed with the user, and secrets stay encrypted.
What you get with AI Actions
Commerce
Order lookups, product search and checkout links via Shopify and Stripe.
Booking
Schedule meetings on Calendly, Cal.com or your own calendar.
Lead capture
Collect qualified leads naturally, mid-conversation.
Custom API actions
Call any HTTP endpoint with validated arguments.
Safe by default
Irreversible or payment actions require explicit confirmation.
Interactive UI
Actions can render buttons, forms and booking calendars in chat.
Set up in a few simple steps
- 1
Enable actions
Pick from the catalog or define a custom API action.
- 2
Configure & secure
Set parameters and credentials; secrets are encrypted at rest.
- 3
Let the agent decide
The model calls the right tool when the conversation needs it.
Explore AI Actions
Dedicated guides for every part of this feature.
Frequently asked questions
What can AI Actions do?
Look up orders, search products, create payment links, book meetings, capture leads, escalate to a human, and call your own APIs — all from within the chat.
Is it safe to let a chatbot take actions?
Yes. Arguments are validated, the tool-calling loop is bounded, and any irreversible or payment-related action is confirmed with the customer before it runs.
Can I connect my own API?
Yes. Define a custom action with your endpoint, method, headers and parameters, and the agent will call it when appropriate.
Where this shines
Answer product questions, track orders, recover carts and capture sales — on your store, WhatsApp and Instagram, around the clock.
Answer product, setup and API questions straight from your documentation — with citations your users and engineers can verify.
Answer guest questions, take booking requests and upsell experiences — in the guest’s language, on web and WhatsApp.
It engages visitors, answers buying questions, qualifies intent and books demos — so no opportunity slips away.
It answers questions and books appointments, viewings and meetings directly in the chat, synced to your real availability.
It recommends products, answers pre-purchase questions, tracks orders and guides checkout — turning browsers into buyers.
Add ai actions to your AI agent
Start free and go live in minutes — no code required.