The AI chatbot that resolves questions, not just deflects them
Train a custom AI agent on your content in minutes and embed it anywhere. It answers in your brand voice, cites its sources, and hands off to a human when it should.
Most chatbots frustrate customers because they guess. NovaBOT is different: it only answers from your knowledge base, cites the exact passage it used, and says “I don’t have that” instead of hallucinating.
Point it at your website, upload your docs, or paste your FAQs. NovaBOT ingests, chunks, embeds and re-indexes everything automatically, then serves grounded answers over a fast, streaming chat widget you can drop onto any site.
What you get with AI Chatbot
Grounded, cited answers
Every reply is drawn from your sources with inline citations, so customers — and you — can trust it.
Live in minutes
Add a URL, click train, paste one snippet. No engineers, no pipelines, no prompt-engineering degree.
Deploy everywhere
Website widget, WhatsApp, Slack, Messenger, email or API — one agent, every channel.
Speaks your customer’s language
Replies in the language the customer writes in, automatically.
Guardrails built in
Banned topics, mandatory citations and prompt-injection defenses keep it on-brand and safe.
Human handoff
Detects frustration or complex issues and routes to your team with full context.
Set up in a few simple steps
- 1
Add your knowledge
Crawl your site, upload PDFs/DOCX/spreadsheets, connect Notion, or paste Q&A pairs.
- 2
Train & tune
NovaBOT embeds and indexes everything. Set the tone, model and guardrails.
- 3
Deploy
Copy one line of code to your site, or connect WhatsApp/Slack in a click.
- 4
Improve
Review real conversations, fix any answer once, and it’s corrected forever.
Explore AI Chatbot
Dedicated guides for every part of this feature.
Retrieval-Augmented Generation (RAG)
Hybrid search plus reranking means the model sees the best evidence before it writes a single word.
Citations & Accuracy
Turn on mandatory citations and NovaBOT will refuse to state anything it can’t back up.
Model Selection
Fast models for FAQs, flagship reasoning for the hard stuff. You choose, we route.
Embeddable Chat Widget
Streaming answers, your brand, your domains — lightweight and mobile-ready.
Frequently asked questions
How does the AI chatbot avoid making things up?
NovaBOT answers only from your connected knowledge base using retrieval-augmented generation. If the answer isn’t in your content, it says so instead of guessing, and every factual claim is linked to the source passage it came from.
Do I need to write code to build the chatbot?
No. You add knowledge sources, click train, and paste a single embed snippet on your site. Everything else — chunking, embeddings, indexing, model routing — is automatic.
Which AI models power the chatbot?
NovaBOT routes each message to the most cost-effective capable model and lets you choose a premium model for complex questions. You always get grounded answers regardless of tier.
Can it hand conversations to a human?
Yes. When a customer is frustrated or asks for a person, NovaBOT offers a handoff and passes the full conversation summary so your agent never asks them to repeat themselves.
Where this shines
Answer product questions, track orders, recover carts and capture sales — on your store, WhatsApp and Instagram, around the clock.
Answer product, setup and API questions straight from your documentation — with citations your users and engineers can verify.
Answer listing questions, qualify buyers and renters, and book viewings automatically, so every inquiry becomes an opportunity.
Trained on your help center, it answers with cited accuracy 24/7 and hands off to your team for the cases that need a human.
It answers your FAQs accurately from your own content, with citations — and stays right even as your answers change.
Add ai chatbot to your AI agent
Start free and go live in minutes — no code required.