An AI customer support agent that resolves, not deflects
Trained on your help center, it answers with cited accuracy 24/7 and hands off to your team for the cases that need a human.
Your support team shouldn’t answer the same question a thousand times. The AI Customer Support Agent handles the repetitive volume instantly and accurately, then escalates the rest with full context.
It’s grounded in your knowledge base, cites its sources, and works across your website, WhatsApp, Slack and email.
What the Customer Support Agent can do
Cited answers
Resolves questions from your help center with sources.
Human handoff
Escalates complex or sensitive issues with context.
Omnichannel
Web, WhatsApp, Slack, Messenger and email.
Measurable
Track resolution rate, CSAT and topics.
Example tasks it handles
- Answer “how do I reset my password?” with a cited walkthrough
- Look up an order’s status and share it in chat
- Explain your refund policy exactly, with the source
- Escalate an angry customer to a human with a summary
Frequently asked questions
How is this different from a scripted chatbot?
It isn’t rule-based. It understands natural language, retrieves the right answer from your knowledge base, and cites its source — no decision trees to maintain.
Can it work alongside my human team?
Yes. It resolves the routine volume and hands off to your agents with full context for anything that needs a person.
Features & industries
Train a custom AI agent on your content in minutes and embed it anywhere. It answers in your brand voice, cites its sources, and hands off to a human when it should.
NovaBOT resolves the routine and escalates the rest — handing your team the full context so customers never repeat themselves.
Resolution rate, sentiment, CSAT, top topics and knowledge gaps — the insight to make your agent smarter every week.
Answer product, setup and API questions straight from your documentation — with citations your users and engineers can verify.
Answer product questions, track orders, recover carts and capture sales — on your store, WhatsApp and Instagram, around the clock.
Answer product, policy and account questions from approved content only — with citations, guardrails and human handoff for anything sensitive.
Deploy your customer support agent today
Train it on your data and go live in minutes — free to start.