Know exactly how your AI agent is performing
Resolution rate, sentiment, CSAT, top topics and knowledge gaps — the insight to make your agent smarter every week.
Most chatbots are black boxes. NovaBOT shows you the resolution rate, customer sentiment, CSAT and the topics driving volume — plus the questions it couldn’t answer.
Those “unanswered” questions become your roadmap: fix an answer once, and it’s corrected for every future customer.
What you get with Analytics
Resolution & deflection
See how many conversations the AI resolves without a human.
Sentiment & CSAT
Track how customers feel and rate their experience.
Topic clustering
Automatic topics show what’s driving volume.
Knowledge gaps
Surface the questions your content doesn’t answer yet.
Confidence tracking
See how grounded each answer was.
Exports
Pull conversations and metrics for your BI stack.
Set up in a few simple steps
- 1
It’s automatic
Every conversation is tagged, scored and clustered as it happens.
- 2
Spot the gaps
Review low-confidence and unanswered questions.
- 3
Improve
Add or correct an answer and measure the lift.
Frequently asked questions
How do you measure resolution rate?
NovaBOT tracks whether conversations were resolved by the AI without human escalation, alongside deflection and CSAT signals.
Can I see what my chatbot couldn’t answer?
Yes. The knowledge-gap view surfaces low-confidence and unanswered questions so you can close them.
Where this shines
Answer product, setup and API questions straight from your documentation — with citations your users and engineers can verify.
Answer product questions, track orders, recover carts and capture sales — on your store, WhatsApp and Instagram, around the clock.
Answer product, policy and account questions from approved content only — with citations, guardrails and human handoff for anything sensitive.
Trained on your help center, it answers with cited accuracy 24/7 and hands off to your team for the cases that need a human.
Add analytics to your AI agent
Start free and go live in minutes — no code required.