The AI agent that grows revenue and shrinks support tickets
Answer product questions, track orders, recover carts and capture sales — on your store, WhatsApp and Instagram, around the clock.
Online shoppers expect instant answers at 2am. NovaBOT gives every visitor a knowledgeable assistant that knows your catalog, policies and shipping — and can actually check an order or start a checkout.
The result is fewer tickets, higher conversion, and a support team freed to handle the cases that need a human.
What e-commerce & retail teams struggle with
After-hours questions go unanswered
Shoppers bounce when nobody replies to sizing, shipping and returns questions at night.
“Where is my order?” overload
WISMO tickets bury your team in repetitive, low-value work.
Cart abandonment
Unanswered pre-purchase doubts kill conversions at the worst moment.
How NovaBOT helps
Instant product answers
Sizing, materials, compatibility and policy questions, grounded in your catalog.
Order tracking
Look up order status live via Shopify and reply in the chat.
Guided selling
Recommend products and start checkout with a payment link.
WhatsApp & Instagram
Meet shoppers on the channels they already use.
Frequently asked questions
Can the chatbot track orders from my store?
Yes. With the Shopify integration, NovaBOT looks up live order status and shares it in the conversation.
Can it help customers on WhatsApp and Instagram?
Yes. Deploy the same trained agent to WhatsApp, Instagram and Messenger alongside your website widget.
Will it recommend products and drive sales?
Yes. It can guide shoppers to the right product and create a checkout or payment link inside the chat.
Features & agents for this industry
Train a custom AI agent on your content in minutes and embed it anywhere. It answers in your brand voice, cites its sources, and hands off to a human when it should.
Let your agent look up an order, book a meeting, collect a lead, take a payment or call your API — with confirmation before anything irreversible.
Website widget, WhatsApp, Messenger, Instagram, Slack, email and API — deploy the same trained agent across every channel in clicks.
It recommends products, answers pre-purchase questions, tracks orders and guides checkout — turning browsers into buyers.
Trained on your help center, it answers with cited accuracy 24/7 and hands off to your team for the cases that need a human.
Put an AI agent to work in e-commerce & retail
Start free and go live in minutes.