A personal shopping assistant for every visitor
It recommends products, answers pre-purchase questions, tracks orders and guides checkout — turning browsers into buyers.
Great in-store staff sell more; the AI E-commerce Assistant brings that to your online store. It knows your catalog, recommends the right product, resolves the doubts that block checkout, and tracks orders after the sale.
It works on your site and on WhatsApp and Instagram, where your shoppers already are.
What the E-commerce Assistant can do
Guided selling
Recommends products and starts checkout.
Pre-purchase answers
Sizing, materials, shipping and returns.
Order tracking
Live order status via Shopify.
Social channels
WhatsApp and Instagram support.
Example tasks it handles
- Recommend a product based on a shopper’s needs
- Answer “does this ship to Canada?” from your policies
- Look up an order and share tracking
- Create a checkout link for a chosen item
Frequently asked questions
Can it recommend products?
Yes. It understands your catalog and a shopper’s needs to recommend the right product and guide them to checkout.
Can it track orders?
Yes. With the Shopify integration it looks up live order status and shares it in the chat.
Features & industries
Let your agent look up an order, book a meeting, collect a lead, take a payment or call your API — with confirmation before anything irreversible.
Website widget, WhatsApp, Messenger, Instagram, Slack, email and API — deploy the same trained agent across every channel in clicks.
Commerce, CRM, helpdesk, docs and automation — connect NovaBOT to your tools and let your agent act across them.
Answer product questions, track orders, recover carts and capture sales — on your store, WhatsApp and Instagram, around the clock.
Answer guest questions, take booking requests and upsell experiences — in the guest’s language, on web and WhatsApp.
Deploy your e-commerce assistant today
Train it on your data and go live in minutes — free to start.