Deflect internal IT tickets right inside Slack
It answers employee IT and HR questions from your internal docs, resolves the common ones, and escalates the rest with context.
IT teams drown in the same internal questions. The AI IT Helpdesk Agent lives in Slack, answers from your internal knowledge base, and resolves the routine requests — password policies, VPN setup, software access — instantly.
When something needs a human, it escalates a ticket with the full context already attached.
What the IT Helpdesk Agent can do
Lives in Slack
Answers where employees already work.
Internal docs
Grounded in your policies and runbooks.
Ticket escalation
Hands off to IT with context when needed.
Deflection metrics
See how many tickets it resolves.
Example tasks it handles
- Explain the VPN setup process from the internal wiki
- Answer “how do I request software access?”
- Resolve a password-policy question instantly
- Escalate a hardware issue with context to IT
Frequently asked questions
Can it use our internal documentation?
Yes. Train it on your internal wiki, runbooks and policies and it answers employee questions with citations.
Does it work in Slack?
Yes. Deploy it directly in Slack so employees get answers without leaving their workflow.
Features & industries
Crawl a website, upload documents, connect Notion or paste Q&A. NovaBOT ingests, embeds and re-indexes it all — and keeps it fresh.
NovaBOT resolves the routine and escalates the rest — handing your team the full context so customers never repeat themselves.
Website widget, WhatsApp, Messenger, Instagram, Slack, email and API — deploy the same trained agent across every channel in clicks.
Answer product, setup and API questions straight from your documentation — with citations your users and engineers can verify.
Answer product, policy and account questions from approved content only — with citations, guardrails and human handoff for anything sensitive.
Deploy your it helpdesk agent today
Train it on your data and go live in minutes — free to start.