Answers you can verify, with a source for every claim
Turn on mandatory citations and NovaBOT will refuse to state anything it can’t back up.
Trust is the whole game in customer support. NovaBOT attaches the source passage to every factual statement, so customers can click through and your team can audit exactly why an answer was given.
Enable mandatory-citation mode to force the agent to cite a passage for every claim — or stay silent. Combined with a confidence score per answer, you get a support bot you can actually put in front of customers.
Highlights
Source on every fact
Inline citation numbers link to the exact passage used.
Confidence scoring
See how grounded each answer was, surfaced in analytics.
Mandatory-citation mode
The agent won’t assert anything it can’t cite.
Frequently asked questions
Can I force the chatbot to always cite sources?
Yes. Mandatory-citation mode requires the agent to attach a source passage to every factual claim; if it can’t, it won’t make the claim.
How do you reduce hallucinations?
Answers are constrained to your knowledge base, citations are required, and out-of-scope questions get an honest “I don’t have that” instead of a guess.
See it in action
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