Instant answers to your most common questions
It answers your FAQs accurately from your own content, with citations — and stays right even as your answers change.
FAQs are the bulk of every support queue. The AI FAQ Agent answers them instantly and accurately from your knowledge base, citing the source, so customers get help without waiting and your team stops repeating themselves.
Unlike static FAQ pages, it understands how customers actually phrase questions — typos and all.
What the FAQ Agent can do
Natural understanding
Handles paraphrases and typos, not just exact matches.
Cited answers
Links every answer to its source.
Always current
Update your content and answers update too.
Gap detection
Surfaces questions your FAQs don’t cover yet.
Example tasks it handles
- Answer “what are your business hours?” instantly
- Explain your return policy with a citation
- Handle a typo’d question like “how du I cancle?”
- Surface a common question your docs don’t answer
Frequently asked questions
How is this better than a static FAQ page?
It understands natural-language questions — including paraphrases and typos — answers conversationally with citations, and tells you which questions your content doesn’t cover yet.
Does it stay up to date?
Yes. Update your knowledge base and the agent’s answers update automatically.
Features & industries
Train a custom AI agent on your content in minutes and embed it anywhere. It answers in your brand voice, cites its sources, and hands off to a human when it should.
Crawl a website, upload documents, connect Notion or paste Q&A. NovaBOT ingests, embeds and re-indexes it all — and keeps it fresh.
Resolution rate, sentiment, CSAT, top topics and knowledge gaps — the insight to make your agent smarter every week.
Answer product questions, track orders, recover carts and capture sales — on your store, WhatsApp and Instagram, around the clock.
Answer admissions, enrollment and course questions instantly, and support learners with a tutor grounded in your material.
Answer product, policy and account questions from approved content only — with citations, guardrails and human handoff for anything sensitive.
Deploy your faq agent today
Train it on your data and go live in minutes — free to start.