AI for the many, humans for the moments that matter
NovaBOT resolves the routine and escalates the rest — handing your team the full context so customers never repeat themselves.
The best support is a blend: AI handles volume instantly, humans step in for the sensitive and complex. NovaBOT detects frustration, explicit requests for a person, and issues that need judgment — then offers a handoff.
Your team sees a live inbox, can take over any conversation, and gets a summary of what was already tried.
What you get with Human Handoff
Live takeover
Agents jump into any conversation in real time.
Smart escalation
Detects frustration and complex cases automatically.
Full context
Agents get a summary so customers never repeat themselves.
Unified inbox
Every channel’s conversations in one place.
Set up in a few simple steps
- 1
AI handles first
The agent resolves routine questions instantly.
- 2
Escalate when needed
It offers a human when the issue calls for one.
- 3
Take over live
Your team steps in with full history and context.
Frequently asked questions
When does the AI hand off to a human?
When a customer explicitly asks for a person, shows repeated frustration, or raises an issue needing human judgment such as refund exceptions or complaints.
Do agents see the conversation history?
Yes. On handoff, your agent receives a summary of the issue and what was already tried, so the customer doesn’t repeat themselves.
Where this shines
Answer product, policy and account questions from approved content only — with citations, guardrails and human handoff for anything sensitive.
Handle appointment requests, insurance and prep questions, and clinic info — with strict guardrails and instant human handoff for anything sensitive.
Answer product questions, track orders, recover carts and capture sales — on your store, WhatsApp and Instagram, around the clock.
Trained on your help center, it answers with cited accuracy 24/7 and hands off to your team for the cases that need a human.
It answers employee IT and HR questions from your internal docs, resolves the common ones, and escalates the rest with context.
Add human handoff to your AI agent
Start free and go live in minutes — no code required.